Micro-Affirmations are small but supported gestures that make people feel included. They take a couple of minutes but the impact is huge. Here are 10 that you can use right now. How well do you exhibit them with people that are significantly different than you; and or organizationally downstream from you?
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Deferring: Tina’s opinion on this is probably more well informed than mine
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Inviting: Luis could I request you to join us on this discussion
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Introducing: Let me introduce Denise Foster, Operations Manager, Western PA.
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Describing: Daphne addresses tough customer issues on the President’s Hotline
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Complementing: Rashid is a top sales-person in our Chicago Area Engaging Behaviors
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Inquiring: Hi Ashok, how are Amit, Arun and your wife doing
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Conversing: Hey there Anita, let’s catch up for a couple of minutes
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Discussing: You know Lourdes, I was a bit worried about my son dropping out of college
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Paraphrasing: So Joshua, you are saying there is a risk of losing this customer
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Probing: Why would you feel that way, Darnell, I am curious
Here is your Scorecard
4 = Mini Micro-Affirmer
4-8 = Moderate Micro-Affirmer
8+ = Major Micro-Affirmer
