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Connecting with patients and families during COVID-19 – Part 2

The discussion on Patient and Family continues post-pandemic. How do patients access care that the prefer? What attitudes do patients have with respect to going in for preventative screenings, like mammograms, or colonoscopies. Listen to Diversity Crew’s Kellie Goodson discuss

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Connecting with patients and families during COVID-19 – Part 1

 How do you increase patient satisfaction and meet patient demands? How do you involve connecting with patients and families? Patient Family Engagement is a critical aspect of care, especially now in the wake of COVID-19. Listen to Kellie Goodson, our partner, talk about connection and patient satisfaction

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ROI of DEI with Kellie Goodson: Healthcare Inequities and Acting on Change

Kellie is a thought leader in the areas of health equity and person/patient and family engagement (PFE) in health care quality and safety improvement. She has worked with multiple health systems to improve patient outcomes using the lens of health disparities identification and resolution paired with the tenets of quality improvement. Kellie has co-led national […]

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The Ins and Outs of Communicating with Patients to Build Trusting Relationships and Improve Care

 Kellie Goodson, our Diversity Crew partner, has implemented Vizient performance improvement networks on those topics as well as co-led national Affinity Groups for the Centers for Medicare and Medicaid Services. She led the Patients First project, a multiyear analysis of hospitals leveraging and deploying PFE in quality and safety improvement. Read here as Kellie Goodson speaks […]

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PATH Tuesday Table Talk

Hear Diversity Crew Partner, Kellie Goodson speak about Safely Accessing Care and the Importance of Patient/Family Relationships